FAQ

We’re fully compliant with the data protection act and are committed to keeping your details secure. For further information, please visit our Privacy Policy page locate in the footer of our website.

You may make changes to your password or request an update to your address by logging into your account, navigating to "My Account" and selecting the menu option you would like to update. If you require changes to your address this request will go to Customer Service and we will be in touch to confirm the update. Note: Changes will be applied for future orders. .

Your existing customer terms and conditions apply to the Kao Salon Partner online store. If you have questions regarding your terms and conditions please contact your Territory Sales Executive. Terms of Use for the Kao Salon Partner can be found at the botton of this page

To update your preferences, login to your account, navigate to "My Account" and select "Contact Preferences." Here you can either subscribe or unsubscribe to our newsletter.

Yes. Kao Salon Partner is accessible on mobile devices using a standard internet browser.

Navigate to "My Account" and then to "Change Password" to change your password. Please call Customer Service on 03301 239530 if you have any questions.

We are sorry to hear you are experiencing difficulty ordering the products of interest. Please contact Customer Service on 03301 239530 and we would be happy to assist you.

We want you to have visibility to all items and provide you with the ability to be notified when an item you would like is back in stock. Please click the "notify me" button to be notified when the item is back in stock.

Please contact your Territory Sales Executive to assist with ordering samples..

We aim to provide high quality products to all of our customers. Please contact Customer Service on 03301 239530 with your order number and we will be happy to assist you.

Please contact Customer Service on 03301 239530 and provide your order number. We will be happy to discuss options available to assist you.

If you are having trouble accessing checkout or any part of Kao Salon Partner please contact Customer Service on 03301 239530 for assistance.

It's easy to place an order with us. Log-in to your account to begin browsing our products. Once you've found the product you want, add the product to your card by clicking "add to cart." You can either carry on shopping or click on the shopping cart icon at the top right if you've got everything you need.

Yes, we are happy to help you place your order. Please contact Customer Service on 03301 239530 for assistance.

Yes, click on the shopping cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

No, customers can only place an order to the "Shipping Address(es)" on file for their customer account.

Payment options are based on your account payment terms. Please contact Customer Service on 03301 239530 if you have any questions about your payment options.

Cheques are not a valid form of payment for Kao Salon Partner purchases. Please feel free to discuss further options with your Territory Sales Executive..

You will have the option to enter a credit card at checkout in addition to other payment options based on your account. These options will be presented at checkout.

Please contact Customer Service on 03301 239530 and we will be happy to assist you by reviewing the products and promotions in question.

Once you've found all the items that you want then click 'My Cart' and you will see a box located below your list of items which says 'Promo Code?'. Add your Promotion code into this box and click 'Apply' to apply the discount. If the code doesn’t work then you'll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list. If you have any problems entering the code then you can contact Customer Service on 03301 239530 and they will be happy to assist.

Please double check the Promotion Code details including effective dates, applicable products as well as maximum use allowance. Please contact Customer Service on 03301 239530 if you need additional assistance.

To process a return on a Kao Salon Partner purchase, please contact Customer Service on 03301 239530. We will be happy to assist you.

Shipping for all orders is limited to the location associated with your account. Product limitations follow local regulations/restrictions.

As soon as we've shipped your order, you'll receive an email from us confirming it is on the way.

All orders of £75 or more excluding VAT qualify for free delivery.

We encourage regular replenishment based on your salon product usage, as we currently offer Standard Shipping only.

By navigating to "My Account" --> "Order History" you are able to see all past orders that have been placed via Kao Salon Partner. Please reach out to Customer Service on 03301 239530 for any additional order information

Your account makes it easy to keep track of all your Kao Salon Partner orders. Once you have logged in, navigate to My Account --> My Orders. Here you will see if your order is in process (Truck Icon) or has Shipped (Tick Mark Icon). You will also receive an email for order confirmation and as well as order dispatch.

You will receive full details of your expected delivery date by email from our carrier.

Kao Salon Partner is a customer service portal offering you everything you need in one place from online ordering to marketing & education support to make your life easier and to support you in your day to day business.

Please refer to our Privacy Policy page, located in the footer of our website.

Yes, click on the shopping cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

You can easily re-order a previously placed order by navigating to My Account --> Order History and clicking on the "re-order" button located next to each past order. All in stock items will be added to your cart. Please note: If a previous order contained a special offer, these products will need to be re-selected to ensure availability.

The text of the contract in the form of our general terms and conditions and the invoice with your order details is stored by us. Following the order process, an order confirmation with the corresponding information about our order as well as shipping information will be sent to the e-mail address provided during the order process. This order confirmation also contains a link to our valid general terms and conditions. The general terms and conditions can by clicking on the link be opened, viewed and – if desired – be printed on paper or as PDF.

The contractual language is the default national language. (English)

You can request the deactivation of your account in “My Account”. Navigate there and click on the Link “Deactivate Account” in the Account overview. There you can add all relevant details for the deactivation. After submission your request will go to Customer Service and we will be in touch to confirm the deactivation or instruct next steps.